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Heidi Health is building AI-powered clinical tools that have already processed 73 million patient visits and support 2.5 million patient sessions weekly across 190+ countries. The company's mission is to double global healthcare capacity by automating administrative burden and restoring clinician-patient connection.
As Head of Implementation, you will own the entire post-sales technical delivery lifecycle for enterprise health system deployments. This is a newly critical role: Heidi's enterprise pipeline has scaled faster than implementation infrastructure, creating a gap across all regions for a dedicated technical leader who can manage complex health system deployments end-to-end.
You will build implementation methodology from the ground up—including stage gates, readiness criteria, templates, risk controls, and executive reporting—that scales across health systems of different sizes and geographies. You'll run a central portfolio of all technical deployment components above threshold, managing staffing, sequencing, capacity planning, and business-level trade-offs. This includes leading implementation managers and engineering capacity across regions.
Key responsibilities: own the full deployment lifecycle from scope confirmation through go-live and stabilization; build and lead a distributed implementation team; establish technical readiness processes to catch SSO, integration, and environment requirements early; define clean interfaces with Product and Engineering to separate real product gaps from deployment configuration issues; set metrics around time-to-onboarding, go-live attainment, and deployment variance; and recruit, develop, and performance-manage high-agency implementation staff.
You need significant experience building or leading enterprise implementation in healthcare software (health systems, EHR-integrated products, clinical AI, or complex clinical workflows). You've run multi-site deployments involving clinicians, IT, security, procurement, legal, and executive sponsors multiple times. You've managed implementation leaders and technical resources, not just delivered projects yourself. You have real fluency with enterprise health IT: SSO/identity management, EHR integration patterns, clinical governance, and sign-off processes. You have executive credibility with CIOs, CMIOs, and health system operational leaders. You can distinguish deployment problems from configuration problems from product problems—and have the spine to call it. You're comfortable building process while simultaneously delivering results.
The role reports to the Head of Program Management within the Programs function alongside Integrations and Enterprise.
