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Fever is the world's leading tech platform for culture and live entertainment, operating across 55+ countries with 300+ million monthly users. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to cultural experiences.
Secret Media Network, part of Fever, is a digital entertainment and media group with city-specific properties (Secret London, Secret NYC, Secret LA, Secret Sydney, Madrid Secreto, Barcelona Secreta, and others) focused on recommending plans, discovering places, and sharing relevant entertainment content.
As Head of Growth Operations, you will lead the design, implementation, and continuous improvement of operational workflows across Secret Media Network's global footprint (North America, Europe, APAC, Latin America). You'll focus on identifying inefficiencies and bottlenecks, then translating them into scalable, standardized processes that ensure consistency across regions.
Key responsibilities include:
**Process Design & Optimization**: Design and implement operational workflows, identify inefficiencies and bottlenecks, and standardize ways of working across geographies to ensure predictable execution.
**AI Automation & Tooling**: Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech/Data teams to implement scalable solutions and leverage AI to improve productivity and execution speed.
**Operational Excellence**: Partner with stakeholders to ensure process adoption and correct implementation. Document and maintain clear operational playbooks.
**Strategic Collaboration**: Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility and managing critical tools and procedures.
**Performance & Metrics**: Define and track KPIs related to operational efficiency (post production time, output, quality). Use data to identify improvement opportunities and drive continuous optimization.
This role requires a structured, hands-on mindset with a passion for improving efficiency and scaling operations. You'll be instrumental in helping Secret Media Network scale while maintaining quality and consistency across its global network.
