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Buzz Solutions is a venture-backed startup that safeguards energy infrastructure through AI-powered actionable insights and predictive analytics for power line and energy infrastructure inspections. The company disrupts the utility industry by automating inspection and maintenance operations, helping utilities reduce inspection costs by 50%, prevent outages and wildfires, and manage aging grid infrastructure in the face of climate change.
You will join as Head of Customer Success for the Southeast Region, starting as an individual contributor while building the function from the ground up. This is a player-coach role: you will own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers and partners. As the customer base expands, you will transition to full leadership of the Customer Success team, setting strategy, building processes and playbooks, and hiring and developing CSMs.
Key responsibilities include:
- Own post-sale customer relationships and drive deep platform adoption to ensure customers realize ongoing ROI that supports renewal and retention
- Identify and surface expansion opportunities (new use cases, additional circuits/regions, expanded inspection volume) using product adoption data and customer outcomes; partner with Sales to develop these opportunities
- Advocate for customer needs internally to influence product direction and roadmap priorities
- Identify at-risk customers and lead efforts to get them back on track
- Organize training sessions, product deep dives, and enablement efforts
- Maintain accurate account health, engagement, and adoption data in Salesforce and related systems
- Build and scale the Customer Success function as the company grows
This role requires deep roots in the utility industry and proven success in a fast-scaling startup environment. You will act as the bridge between customers and engineering, product, and sales teams.
REQUIREMENTS:
- 7+ years of customer success, customer management, or account management experience in B2B software or SaaS
- Deep knowledge of and relationships within the electric utility industry
- Proven track record building and scaling customer success functions from early stage
- Experience at an early-stage or venture-funded startup, particularly as an early member of a Customer Success function
- Background in AI, machine learning, or geospatial/imagery-based software products
- Experience converting pilots and proofs of concept into production, enterprise-wide deployments
- Experience hiring, onboarding, and developing CSMs as a team scales
Note: Buzz Solutions does not provide Visa sponsorship for work authorizations in the United States at this time.
