SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Deliverect is an API-first platform revolutionizing commerce for food and retail industries by providing connected on and off-premise solutions. The company empowers businesses to expand revenue and simplify operations through seamless selling and delivery capabilities.
As Head of Customer Delivery, you will own and direct Deliverect's highest-visibility, highest-complexity Enterprise implementation projects across North America and Latin America from kickoff through stabilization, serving as the primary delivery authority and managing senior executive stakeholders (approximately 30% of time). You will partner side-by-side with regional Implementation Heads and Leads to design, standardize, and continuously refine Mid-Market and Enterprise onboarding motions, establishing repeatable playbooks, staffing models, and proactive risk-management frameworks across the Americas (approximately 25% of time).
You will spearhead the adoption of AI-driven automation tools and workflows within the delivery lifecycle to eliminate repetitive manual tasks, drastically reduce time-to-value, and enable teams to focus on complex integration engineering (approximately 25% of time). You will act as the final senior escalation leader for high-risk projects, deploying strong judgment, urgency, and executive presence to unblock stalled integrations, resolve partner friction (POS, payment, logistics), and restore customer trust (approximately 10% of time).
Additionally, you will build strong cross-functional alignment across internal Product, Engineering, Support, Sales, and Partnerships teams to resolve complex technical blockers and establish seamless internal escalation channels (approximately 5% of time), and provide executive leadership with transparent, data-driven visibility into delivery health, project forecasts, and risk metrics across the Americas, enabling proactive intervention before challenges impact client satisfaction (approximately 5% of time).
Deliverect is a rapidly scaling SaaS unicorn at the forefront of the order management industry. The role offers opportunities to invest in your growth through a dedicated learning budget, solve meaningful challenges impacting global commerce, drive innovation in a culture of weekly releases, and collaborate with a diverse, international team.
REQUIREMENTS:
- Bachelor's degree in Business, Information Technology, Computer Science, or equivalent work experience
- 4+ years of hands-on experience in technical implementation, professional services, customer delivery, or technical program management, with a proven track record of driving large-scale, multi-party enterprise platform rollouts
- Deep domain experience within the restaurant, food delivery, or hospitality tech ecosystem (POS systems, online ordering platforms, kitchen operations, and third-party delivery integrations)
- Proven experience establishing program governance and managing executive C-suite stakeholders during high-stakes implementations or critical escalations
- Strong technical fluency in APIs, integrations, and multi-party software environments, enabling immediate credibility with client IT leadership and internal engineering teams
- Excellent cross-functional leadership and persuasion skills to mobilize Product, Engineering, and external partners toward rapid resolution without direct line authority
- Exceptional written and verbal communication skills in English, with professional fluency in Spanish highly preferred to support LATAM engagements
- Demonstrated willingness and ability to travel across the Americas (NOAM and LATAM) as needed for key client executive business reviews or critical partner engagements
- Prior background in top-tier technology or management consulting (e.g., Deloitte, Accenture, Capgemini, PwC) or experience scaling delivery operations within a high-growth SaaS scale-up is strongly preferred
- PMP, PRINCE2, Agile, or equivalent program management certifications are a plus
