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As a GTM Readiness Manager within Dropbox's GTM organization, you will translate product and business changes into executable go-to-market motions. You will serve as a critical connection point between Product and the teams responsible for bringing product changes to market—including Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, and Technology—ensuring alignment and operational readiness for launch.
You will own GTM readiness for product and commercial changes, including new product launches, pricing and packaging changes, new SKUs, migrations, deprecations, and changes to routes to market. You will translate product decisions into commercial and operational requirements across product catalog, pricing and approvals, contracting, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and customer lifecycle.
Key responsibilities include partnering with Product teams early in the development lifecycle to identify impacted GTM motions and establish decisions, owners, dependencies, and lead times; orchestrating cross-functional readiness while maintaining clear accountability; driving end-to-end operational validation by defining critical business scenarios and ensuring appropriate owners validate the complete customer and seller experience; identifying and managing readiness risks by surfacing unresolved decisions and dependencies early; and improving the GTM Readiness operating model by creating reusable processes, launch patterns, requirements frameworks, and automation.
This role sits at the intersection of product and commercial execution, giving you broad exposure across the business and the opportunity to improve how Dropbox brings increasingly complex products and commercial models to market. You will help build and scale the GTM Readiness capability, creating clearer processes, identifying dependencies earlier, reducing launch friction, and enabling teams to move faster and execute with greater confidence.
**Requirements:**
- At least 8 years of overall professional experience
- 5+ years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives
- Demonstrated experience supporting product launches, pricing/packaging changes, commercial model changes, or other initiatives requiring coordination between Product and GTM teams
- Working knowledge of core SaaS commercial processes, including multiple areas such as opportunity-to-order, quoting/CPQ, pricing, contracting, billing, provisioning, renewals, compensation, or customer lifecycle management
- Demonstrated ability to translate ambiguous product or business needs into clear operational requirements, dependencies, decisions, and execution plans
- Experience independently coordinating complex initiatives across Product, Technology, Finance, Legal, Sales, and other business functions without direct authority over participating teams
- Strong systems thinking, with the ability to understand how a change in one part of the commercial lifecycle can affect downstream processes, systems, data, and customer experiences
- Strong written and verbal communication skills, including experience documenting requirements, facilitating cross-functional decisions, communicating risks, and driving clarity among stakeholders with different priorities
**Preferred Qualifications:**
- Experience working in a B2B SaaS or subscription-based business with multiple products, customer segments, or routes to market
- Experience with Salesforce, CPQ, billing, commerce, provisioning, entitlement, or other systems supporting the quote-to-cash/customer lifecycle
- Experience designing or improving product launch, commercialization, or GTM readiness processes rather than solely executing within an established process
- Experience supporting products sold through multiple motions, such as self-service, direct sales, channel, reseller, or partner ecosystems
- Familiarity with automation and AI capabilities that can simplify requirements gathering, dependency management, testing, and operational readiness
