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Airwallex, a $11B fintech unicorn, is seeking an experienced Payments Business Operations Manager to lead the operational strategy and optimization of its offline acquiring business. This role focuses on point-of-sale (POS) systems, terminal deployments, merchant onboarding, and regulatory compliance for face-to-face payment transactions.
Key responsibilities include designing and implementing best-in-class operational processes across the entire offline acquiring lifecycle—from merchant application and underwriting through settlement and chargeback management. You will identify operational bottlenecks, drive automation initiatives, and manage relationships with critical external partners including payment service providers, terminal vendors, and ISOs.
You'll oversee end-to-end merchant onboarding for offline payment acceptance, ensuring KYC/AML and scheme compliance. This includes managing terminal service providers for inventory, configuration, deployment, and decommissioning of POS hardware. You'll serve as the escalation point for complex merchant operational issues such as connectivity failures, terminal malfunctions, and settlement discrepancies.
The role requires establishing KPIs and operational metrics for the offline acquiring business, monitoring daily transaction processing and settlement activities, and collaborating with Risk and Compliance teams to ensure adherence to PCI DSS, scheme compliance mandates, and local regulatory requirements. You'll work cross-functionally with Product Management, Sales, Account Management, Finance, and Treasury teams to define operational requirements and provide subject matter expertise.
Required qualifications include at least 5 years of payments operations or business operations experience within a bank, PSP, or fintech company, with demonstrable deep expertise in offline acquiring, merchant services, POS/terminal management, and physical payment acceptance. Strong understanding of Visa/Mastercard scheme rules and card-present compliance requirements is essential. You should have a proven track record designing and implementing scalable operational processes and hold a bachelor's degree in Business Administration, Finance, Computer Science, or related field.
