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Fever is the world's leading tech platform for culture and live entertainment, operating across 55+ countries with 300+ million monthly users. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to culture and entertainment through proprietary technology and data-driven insights.
The Growth Operations Manager will join the Secret Media Network team—a digital entertainment and media group that includes regional properties like Secret London, Secret NYC, Secret Sydney, and Madrid Secreto. This role is fully focused on designing, implementing, and improving operational processes that drive efficiency, scalability, and performance across the organization.
Key responsibilities include:
**Process Design & Optimization**: Design and continuously improve operational workflows across the Secret Media Network. Identify inefficiencies and bottlenecks, translating them into scalable processes. Standardize ways of working across regions (North America, Europe, APAC, Latam) to ensure consistency and predictability.
**AI Automation & Tooling**: Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech/Data teams to implement scalable solutions and leverage AI to improve productivity and execution speed.
**Operational Excellence**: Partner with stakeholders to ensure processes are adopted and correctly implemented. Document and maintain clear operational playbooks.
**Strategic Collaboration**: Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility. Align business needs with technological and operational solutions by managing critical tools and procedures.
**Performance & Metrics**: Define and track KPIs related to operational efficiency (e.g., post production time, output, quality). Use data to identify improvement opportunities and measure impact of implemented changes.
This is an ideal role for someone with a structured mindset who thrives on improving efficiency and scaling operations across a global, fast-growing entertainment platform.
