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OpenAI's Real Estate & Workplace (REW) team is seeking a Global Transportation Programs Senior Manager to own the strategy, expansion, and day-to-day performance of the company's employee transportation programs across its global office network.
In this role, you will own a global transportation expansion roadmap aligned with office openings, headcount growth, and changing commute demand. You'll prioritize investments, forecast capacity and costs, and lead launches from market assessment through operational readiness and ongoing service delivery. You will manage the global employee transportation portfolio across shuttles, parking, micromobility, transit and commuter benefits, and EV charging, determining the right service mix for each market based on employee needs, local infrastructure, accessibility, and cost.
Key responsibilities include building a scalable operating model across regions with repeatable launch playbooks, clear global and local ownership, vendor standards, integrated tools and reporting, and training for local teams. You'll manage transportation vendors from sourcing and onboarding through service reviews, renewals, corrective action, and transitions, partnering with Strategic Sourcing and Legal on commercial terms. You'll own program budgets, forecasts, invoice review, and business cases, using utilization and cost data to recommend where to invest, optimize, or retire services.
You will partner across Workplace Operations, Real Estate, Facilities, Corporate Security, People/Benefits, Payroll, Finance, Legal, IT, and Internal Comms to clarify ownership and deliver integrated programs. You'll work with Benefits, Payroll, and Legal to design and administer transit benefits, parking eligibility, subsidies, and reimbursement policies appropriate to each market. You'll establish clear service levels, incident escalation, backup plans, and outage communications, and improve the end-to-end employee journey from discovery through support and feedback. Finally, you'll measure service reliability, adoption, capacity utilization, employee satisfaction, accessibility, and cost effectiveness, turning findings into improvements and leadership recommendations.
The role is based in San Francisco with required travel up to 10% to global offices. Work model is in-office Monday–Wednesday, with the option to work from home Thursdays and Fridays.
QUALIFICATIONS:
- Directly built and scaled employee transportation programs across multiple countries during significant organizational growth, with demonstrated results in new-market launches, service reliability, adoption, and cost management
- Hands-on experience across multiple transportation modes, including shuttles, parking, micromobility, and transit or commuter benefits, with the ability to manage an integrated portfolio
- Ability to turn ambiguous expansion needs into practical plans, budgets, operating standards, and clear decisions while staying close to daily service delivery
- Experience managing complex vendor relationships and commercial performance, including service levels, budgets, procurement processes, and service recovery
- Data-driven approach to evaluate demand, service quality, utilization, and cost, with ability to explain tradeoffs clearly to employees, partners, and leaders
- Ability to build effective partnerships across functions, regions, and external providers, and drive decisions and accountability without relying on formal authority
- Sound judgment on safety, accessibility, local requirements, and employee data, with ability to bring in the right specialists when needed
- Clear communication skills, ability to act on feedback, and composure during service disruptions or changing priorities
- Plus: experience with commute-management platforms, transportation demand management, sustainability measurement, or systems integrations
