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Salary: EUR 100,000 - 180,000 / annual
Veeva Systems, a public benefit corporation and industry-leading SaaS provider to life sciences, seeks a Global Program Manager to drive customer success and digital transformation for one of their largest pharmaceutical clients. This is a hands-on, customer-facing role managing the deployment and adoption of Veeva's Commercial Cloud CRM platform.
You will own end-to-end service delivery accountability for the customer's Commercial product line, serving as the strategic bridge between Veeva's Product, Sales, and Customer Success teams and the customer's leadership, IT, and business stakeholders. Key responsibilities include defining deployment and governance roadmaps, establishing post-deployment application management, supporting implementation proposals and contract negotiations, coordinating Customer Success Manager activities to drive product adoption, and liaising with Product Management and Support teams.
You will work across customer sites, home office, and offsite meetings, with up to 50% travel. Success requires deep expertise in large-scale technology implementations for enterprise pharma, strong executive communication, ability to influence without authority, and proven track record leading diverse global teams through complex transformations.
Required qualifications: 7+ years in large-scale program management within pharmaceutical Commercial functions (Sales, Medical Affairs, Marketing); consulting experience across multiple functional areas for enterprise pharma clients; technology strategy and roadmap development experience; proven executive communication skills; and demonstrated ability to navigate ambiguity, resolve problems, negotiate effectively, and establish processes.
Veeva is a Work Anywhere company supporting flexibility to work from home or office. The company is committed to diversity, inclusion, and employee success as core values.
