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Flexport is a global logistics and freight forwarding platform that enables companies of all sizes to move goods across 112 countries. The company processes over $19B in merchandise annually and is reshaping the $10T global trade industry through technology and operational excellence.
As a Global Operations Associate based in Amsterdam, you will be a critical operational leader ensuring smooth execution of shipments across your regional network. You will serve as the front line for quality assurance, managing the end-to-end movement of freight shipments (both imports and exports, including intermodal movements) while maintaining on-time delivery, budget adherence, and exceptional customer experience.
Key responsibilities include:
- Ensuring shipments move on-time with proactive exception handling and clear client communication
- Managing work independently to meet internal KPIs and SLAs that demonstrate quality delivery
- Following standard operating procedures while identifying and flagging improvement opportunities
- Solving client issues quickly and escalating to senior team members as needed
- Coordinating day-to-day operations with internal and external partners (carriers, vendors, customs, regional trade lane management, cross-functional stakeholders)
- Using data and operational tools to identify patterns, inform decisions, and drive efficiency improvements
- Acting cost-consciously to avoid leakages and support company profitability
- Assisting partner-managed shipments as the company drives partner autonomy and operational parity
You will work in a fast-paced, technology-driven environment where you'll have the opportunity to help build Flexport's next operational model and scale the company's mission globally.
REQUIREMENTS:
- BA/BS degree or completed professional training as a forwarding agent
- 2+ years of experience in operations, logistics, or freight forwarding
- Mandatory fluency in Dutch and English
- Technology and AI-first mindset; ability to thrive in fast-paced environments
- Strong time management and ability to prioritize large volumes of tasks
- Meticulous attention to detail
- Ability to seek and receive feedback effectively
- Strong verbal and written communication skills
- Teamwork and relationship-building capabilities
- Orientation toward working smarter and adopting best practices and standardization
- Problem-solving capabilities
- Compliance-first attitude for heavily regulated industry operations
- Client service mindset with obsession for client satisfaction and troubleshooting
