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Flexport is a global commerce platform that enables companies of all sizes to move goods across 112 countries. The company processes over $19B in merchandise annually and is shaping the future of the $10T logistics and freight forwarding industry.
As a Global Operations Associate based in Barcelona, you will be a frontline operations professional responsible for ensuring Flexport's quality standards are met across shipment movements. Your core responsibilities include:
• Managing end-to-end freight shipment movements within a regional network, including imports, exports, and intermodal movements
• Ensuring shipments move on-time and exceptions are handled proactively, maintaining internal KPIs and SLAs
• Providing timely, clear communication to clients to deliver a first-class experience
• Solving client issues quickly and independently, escalating to senior team members when needed
• Coordinating day-to-day operations with internal and external partners including carriers, vendors, customs brokers, and cross-functional stakeholders
• Following standard operating procedures while proactively identifying opportunities for improvement
• Using data and operational tools to inform decisions, identify patterns, and contribute to efficiency improvements
• Acting in the company's best interest by avoiding cost leakages and maintaining cost-conscious behavior
• Supporting partner-managed shipments as the company drives partner autonomy and operational parity
You will work in a fast-paced, technology-driven environment where attention to detail, effective communication, and problem-solving are essential. The role requires a compliance-first mindset given the heavily regulated nature of international freight forwarding, combined with a client service obsession and commitment to continuous improvement.
Requirements:
• BA/BS degree or completed professional training as a forwarding agent
• 2+ years of experience in operations, logistics, or freight forwarding
• Technology and AI-first mindset; ability to thrive in fast-paced environments
• Effective time management and ability to prioritize and manage large volumes of tasks
• Strong attention to detail
• Ability to seek and receive feedback effectively
• Excellent verbal and written communication skills
• Strong teamwork and relationship-building capabilities
• Orientation toward working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Compliance-first attitude to support regulatory requirements
• Client service mindset with obsession for client satisfaction and troubleshooting
• Mandatory Spanish language proficiency and fluency in English
