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Flexport is a global logistics and freight forwarding platform that moves over $19B of merchandise across 112 countries annually. The company is transforming the $10T global trade industry through technology and operational excellence.
As a Global Operations Associate based in Hamburg, you will be a critical part of Flexport's mission to make global trade easy. You will serve as the front line ensuring the highest standards of quality, managing the end-to-end movement of shipments (both imports and exports) within your regional network, including intermodal movements. Your day-to-day responsibilities include coordinating supply chain operations with ocean activities, managing customer communications, and ensuring on-time performance and exception handling.
Key responsibilities:
- Ensure shipments move on-time with proactive exception handling and first-class customer communication
- Independently manage priorities and commitments while satisfying internal KPIs and SLAs
- Follow standard operating procedures and flag improvement opportunities
- Solve client issues quickly and escalate to senior team members as needed
- Coordinate day-to-day operations with internal and external partners (carriers, vendors, customs, regional trade lane management)
- Execute end-to-end freight movement for both imports and exports
- Use data and operational tools to identify patterns and drive efficiency improvements
- Maintain cost-conscious behavior and avoid operational leakages
- Support partner operations as the company drives partner autonomy
You will work in a fast-paced, technology-driven environment focused on innovation, process automation, and data-driven decision-making.
Requirements:
- BA/BS degree or completed professional training as a forwarding agent
- 2+ years of experience in operations, logistics, or freight forwarding
- Technology and AI-first mindset; ability to thrive in fast-paced environment
- Effective time management and ability to prioritize large volumes of tasks
- Strong attention to detail
- Ability to seek and receive feedback
- Effective verbal and written communication
- Strong teamwork and relationship-building skills
- Orientation toward working smarter and adopting best practices
- Problem-solving capabilities
- Compliance-first attitude for heavily regulated industry
- Client service mindset with obsession for client satisfaction
- Mandatory German language proficiency and fluency in English
