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Flexport is a global commerce platform that moves over $19B of merchandise across 112 countries annually. The company is modernizing the $10T logistics and freight forwarding industry through technology and operational excellence.
As a Global Operations Associate based in Copenhagen, you will be a frontline operations professional responsible for ensuring shipments move on-time, exceptions are handled proactively, and clients receive exceptional service. You will independently manage priorities and commitments while meeting internal KPIs and SLAs.
Key responsibilities include:
- Ensuring highest quality standards for shipment delivery and client communication
- Solving client issues quickly and developing solutions independently, escalating to senior team members as needed
- Following standard operating procedures and proactively flagging improvement opportunities
- Executing end-to-end freight movement (imports and exports, including intermodal) within a regional network
- Coordinating day-to-day operations with internal and external partners (carriers, vendors, customs, regional trade lane management, cross-functional stakeholders)
- Using data and operational tools to identify patterns, inform decisions, and drive efficiency improvements
- Acting cost-consciously to avoid leakages and protect company interests
- Supporting partner operations as the company drives partner autonomy and parity with insourced operations
You will work in a fast-paced, multinational environment where compliance, client satisfaction, and operational excellence are paramount. The role requires strong communication, problem-solving, and relationship-building skills.
Requirements:
- BA/BS degree or completed professional training as a forwarding agent (or equivalent local certification)
- 2+ years of experience in operations, logistics, or freight forwarding
- Ability to adapt to new technology and thrive in a fast-paced environment
- Effective time management and ability to prioritize large volumes of tasks
- Strong attention to detail
- Ability to seek and receive feedback
- Effective verbal and written communication
- Teamwork and relationship-building capabilities
- Orientation toward working smarter and adopting best practices and standardization
- Strong problem-solving capabilities
- "Compliance first" attitude for a heavily regulated industry
- Client service mindset with obsession for client satisfaction and troubleshooting
- Mandatory Danish language proficiency and fluency in English
