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Payoneer is a global financial technology platform founded in 2005 that enables businesses to send, receive, and manage cross-border payments. The company operates in over 190 countries with 2,500+ colleagues worldwide.
Payoneer Workforce Management (WFM) is the company's global workforce solutions business that helps organizations hire, onboard, pay, and manage talent internationally without establishing legal entities in every country. The division supports businesses across 160+ countries with global payroll capabilities in 70+ currencies and provides end-to-end solutions including contractor management, payroll processing, onboarding/offboarding, compliance, and benefits administration.
In this role, you will manage the complete employee lifecycle for Payoneer WFM's operations, serving as a key operational player ensuring smooth experiences for employees and clients across multiple geographies while maintaining strict adherence to local labor laws and service level agreements.
Key Responsibilities:
Onboarding: Manage end-to-end onboarding of new employees following internal SLAs. Prepare all necessary paperwork, documents, compliance checks, and systems access compliantly. Serve as primary point of contact for new hires, providing guidance and addressing questions.
Offboarding: Manage complete offboarding processes following SLAs. Act as subject matter expert on offboarding laws and regulations to ensure compliance. Coordinate with payroll and local vendors for accurate final pay and timely deregistration. Collect exit documentation, manage asset returns, and coordinate with internal teams, clients, and third-party vendors for seamless transitions.
Employee Helpdesk Management: Resolve HR-related help requests in a timely and empathetic manner. Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries. Maintain documentation and response logs for audits and process improvements.
Compliance & Labor Law Adherence: Stay updated with labor laws and statutory regulations in assigned countries. Ensure all HR processes and documentation comply with local employment laws. Work closely with legal teams to implement policy updates.
SLA Monitoring & Reporting: Track service level agreements for onboarding/offboarding and help requests. Generate weekly/monthly reports on operational efficiency and issue resolution metrics. Identify process gaps and suggest continuous improvement initiatives.
Requirements:
- 6+ years of experience in HR operations or employee lifecycle management
- Strong understanding of EU Region HR processes and local labor laws
- Excellent communication and stakeholder management skills
- Comfortable working in fast-paced, rapidly-changing global environments
- Comfortable in client-facing roles
- Strong organizational skills
- Excellent verbal and written communication skills in English
Nice-to-have:
- Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar)
