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PayJoy is a mission-driven fintech company operating as a Public Benefit Corporation, providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably while maintaining sustainable growth.
As Senior Manager of Global Customer & Clerk Support, you will lead the customer support and operations team responsible for serving PayJoy's growing customer base across emerging markets. This role oversees the day-to-day operations of customer service functions, including support staff management, process optimization, and service quality standards.
Key responsibilities include:
- Managing and developing a team of customer support representatives and operational staff
- Establishing and maintaining service level agreements and performance metrics
- Implementing best practices for customer issue resolution and satisfaction
- Collaborating with product, credit, and fraud teams to improve customer experience
- Analyzing support operations data to identify efficiency improvements
- Training and coaching team members on company policies, systems, and customer service excellence
- Ensuring compliance with regulatory requirements in operating markets
- Managing support budgets and resource allocation
You will work with a company that leverages cutting-edge machine learning, data science, and anti-fraud AI to serve customers responsibly. The role offers the opportunity to impact financial inclusion in emerging markets while building and scaling high-performing operations teams.
