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Qover is a leading insurtech scale-up that has raised $70 million and operates across 32 European countries. The company helps businesses orchestrate digital embedded insurance experiences, working with major brands like Revolut, Mastercard, BMW, Canyon, and Monzo. With 160+ colleagues based in Brussels, Qover is disrupting the European insurance market by making insurance simple, transparent, and accessible across borders.
As a Claims Officer, you will manage the complete claims lifecycle from initial notification through settlement. Your responsibilities include processing claims from A to Z, handling First Notification of Loss and partner validation processes, investigating claims to determine validity, assessing coverage against policy conditions, managing written and phone correspondence, calculating settlements and processing payments, and maintaining accurate records of all claims and outcomes. You will also contribute to continuous process improvement by identifying areas for enhancement and implementing new processes and technologies.
The role offers a flexible work environment with up to three days remote per week and the ability to work from anywhere for one month per year. You'll be based at Qover's dedicated space at WeWork on Rue du Commerce 31 in Brussels, which features a large terrace for team events. Benefits include 28 days of annual leave (8 extra days beyond the 20 legal days), a positive company culture emphasizing teamwork and initiative, regular social events, and the opportunity to work among entrepreneurial people at one of Europe's fastest-growing insurtechs.
REQUIREMENTS:
- 1 to 5 years of experience in claims handling in an insurance company, MGA, broker, or third-party administrator
- Fluent English; any other European language is a plus
- Sound working knowledge of Google applications (Gmail, Google Docs, Google Sheets, Slack) and ability to grasp new systems quickly
- Ability to effectively multitask and prioritize varied workloads
- Tech affinity is a plus
- Ability to work under pressure and prioritize tasks
- Ability to work in fast-paced environments with conflicting priorities
- Strong initiative-taking and stakeholder management skills
- Good written and verbal communication skills
- Self-motivated, open-minded, curious, and flexible with a "can-do" mentality
