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Salary: USD 110,000 - 0 / annual
Next Health is a functional medicine and wellness company established over 9 years ago, positioning itself as a leader in health optimization and longevity across the United States. The General Manager role is responsible for overseeing all operations at the La Jolla location, ensuring seamless execution of operational procedures, membership acquisition and retention, staff management, and revenue generation.
Key Responsibilities:
- Lead and oversee luxury healthcare operations, ensuring exceptional customer and patient experience through efficient, high-quality service delivery
- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders
- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, Customer Experience Manager, and front-desk staff
- Manage the talent lifecycle, including recruitment, onboarding, offboarding, and workforce planning to prevent operational disruptions
- Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence
- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations
- Ensure all patient care and services meet or exceed industry and regulatory standards
- Drive financial sustainability by managing the facility's financial performance and aligning business operations with revenue goals
- Manage budgets to ensure financial sustainability of the facility
- Collaborate with sales and marketing divisions to generate location-specific business growth
- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation
- Ensure a safe and secure environment for patients and staff while maintaining facility aesthetic appeal and functionality
- Stay informed on legal compliance, safety regulations, and evolving safety measures
Requirements:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field (Master's degree preferred)
- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting
- Demonstrated success in leading and managing complex operations
- Demonstrated ability to lead and manage a team of healthcare professionals
- Strong financial management skills and experience
- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, and constructive coaching
- Proven ability to identify, troubleshoot, and resolve internal and external conflicts
- Effective liaison with diverse range of internal and external stakeholders
- Exceptional communication and interpersonal skills
- Familiarity with healthcare regulations and industry standards
- Strong business acumen
- Capacity to work both independently and collaboratively within a team
- Self-driven and motivated
- Outstanding customer service skills
- Naturally outgoing and friendly demeanor
- Proficient in technology and resourceful in its application
