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Flow is reimagining residential and hospitality living through a brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. The company's mission centers on creating flexible, connected communities that prioritize resident experience and foster genuine connection.
We are seeking an experienced General Manager to lead Flow's newest community in South Florida. This role oversees all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. The successful candidate will have the opportunity to make a significant impact on property performance and guest experience while growing their career in a dynamic, supportive environment.
Key responsibilities include:
- Oversee all property operations to ensure guest satisfaction, profitability, and efficiency
- Develop and implement strategies to optimize revenue, occupancy, and distribution across channels, collaborating with Distribution and Revenue Management teams
- Lead and mentor a hospitality team, fostering a culture of excellence, empowerment, and continuous improvement
- Work with Assistant Managers to deliver personalized, memorable guest experiences and drive engagement and loyalty
- Manage property finances including budgeting, forecasting, and expense control to meet or exceed financial targets
- Oversee property maintenance and upkeep, ensuring facilities, amenities, and guest rooms are in excellent condition
- Build and maintain relationships with property owners, corporate housing providers, and community partners
- Ensure compliance with company policies, procedures, quality standards, and local, state, and federal regulations
- Analyze performance metrics and guest feedback to identify improvement areas and implement solutions
- Stay current on industry trends and best practices, seeking opportunities to innovate and enhance guest experience
Requirements:
- 7-10+ years of hospitality management experience with proven success leading properties with multiple asset classes (hotel, F&B, retail, etc.)
- Strong business acumen with expertise in revenue management, distribution, and financial management
- Exceptional leadership and coaching skills with ability to build, motivate, and develop high-performing teams
- Excellent communication and interpersonal skills to build and maintain relationships with guests, colleagues, and partners
- Analytical and problem-solving skills with ability to use data and insights to drive decision-making and continuous improvement
- Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
- Flexibility to work evenings, weekends, and holidays as needed
