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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to streamline claims processing for third-party administrators (TPAs), insurance technology providers, and adjusters. This role is a management position within the General Liability claims group.
As a General Liability Claims Manager, you will manage multiple Team Leads and individual claim adjusters while being accountable for General Liability claim outcomes. You will drive operational effectiveness by leveraging technology and analytics to improve efficiency and performance. Your responsibilities include:
- Managing and developing teams of Team Leads and Claim Adjusters handling multiple accounts and claim types
- Providing oversight, management, and direction on large and complex losses
- Implementing and maintaining best practices for claims handling, including coverage evaluation, investigation, settlement, and litigation management
- Monitoring and analyzing claim data to identify trends, patterns, and process improvement opportunities
- Conducting regular compliance and quality audits, developing action plans as needed
- Aligning teams with client and customer expectations
- Fostering a positive work environment and promoting professional growth
- Executing performance management, including hiring, development, and retention
- Collaborating with internal teams (Account Management, Compliance, Claim Operations) on complex issues
- Building and maintaining relationships with external stakeholders (policyholders, agents, brokers, legal representatives)
- Preparing comprehensive claims reports, metrics, and analysis for clients
You will be a subject matter expert in General Liability claims with deep technical knowledge of coverage and litigation management. You are tech-oriented, passionate about building a technology-driven claims organization, and have proven results leveraging technology and analytics. You are an empathetic leader who cares about your team and customers, with a sense of urgency and problem-solving ability. You challenge assumptions and drive continuous improvement.
REQUIREMENTS:
- Bachelor's degree in insurance, business administration, or related field (relevant certifications such as CPCU, AIC, or JD are a plus)
- 10+ years of General Liability claims experience
- 5+ years of management experience with preference for managing in a remote environment
- Experience leading other leaders (team leads or supervisors with direct reports)
- Comfortable with technology and ability to evolve claims systems and processes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong sense of accountability with confidential and sensitive information
Candidates must reside in an eligible U.S. state throughout employment. The company is unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
