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Salary: USD 92,000 - 126,500 / annual
Faire is a technology wholesale platform connecting independent retailers globally with suppliers. This role is part of the Fulfilled by Faire (FbF) program, which handles fulfillment operations for brands selling through the marketplace.
You will own the end-to-end brand onboarding process for FbF, from initial enrollment through activation and post-launch stabilization. You'll serve as the central coordinator between Faire, brands, and warehouse partners, ensuring brands go live quickly and are positioned for long-term success.
Key responsibilities include:
- Managing inventory inbound and exception processes throughout the entire brand lifecycle
- Owning the complete onboarding experience for brands joining FbF
- Acting as primary point of communication between Faire, brands, and warehouse partners
- Tracking onboarding progress across multiple workstreams and identifying risks and delays
- Using data and operational metrics to anticipate issues and drive decision-making
- Cross-functional collaboration with Product, Fulfillment, and Customer Experience teams to resolve issues and improve workflows
- Influencing outcomes without direct authority while balancing brand needs with operational constraints
- Contributing to continuous improvement of processes, documentation, and internal tooling
- Supporting brands post-onboarding to ensure ongoing success
This is a 100% in-person role requiring full-time, on-site attendance at the Elwood, Illinois facility.
Requirements:
Minimum qualifications:
- 3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or related field
- Hands-on experience with physical goods fulfillment and warehousing operations
- Experience scaling warehouse operations with strong foundations (5S, Poka Yoke, Andon, Kaizen, standard work)
- Strong business acumen
- Experience working directly with brands, merchants, or partners across various roles and seniority levels
- Demonstrated ability to solve complex problems through influence rather than authority
- Strong execution skills, high ownership mindset, and self-driven work style
- Comfort operating in ambiguous, fast-moving environments
Preferred qualifications:
- Prior experience with high-quality warehouse receiving operations
- Prior experience onboarding sellers or merchants onto a marketplace or fulfillment program
- Working knowledge of WMS and comfort using data to answer operational questions
- Experience scaling or improving operational processes in a high-growth environment
- Prior online marketplace experience
