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Salary: USD 23 - 27 / hourly
Robinhood is seeking a Fraud Investigator to join its elite team safeguarding company assets and customer accounts by detecting and investigating fraudulent activities within banking products. This role is critical to maintaining the integrity and security of Robinhood's financial services platform.
You will investigate suspected fraudulent activities across multiple payment rails, including debit and credit card transactions, identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud. Your responsibilities include analyzing financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations. You will collaborate closely with internal stakeholders including Compliance, Risk, Legal, and Operations to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required.
Key duties include conducting outbound customer contact to perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations. You will apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings, ensuring accuracy, permissible purpose, dispute handling, and adverse action considerations. You will maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices to support effective prevention, investigation, and response. All investigations and resolutions must comply with applicable regulatory, legal, and internal policy requirements, and you will communicate clearly and professionally with customers to deliver an exemplary and compliant customer experience.
The role operates on a Tuesday through Saturday schedule (11:00am–8:00pm CT, with 9am–6pm CT on Saturdays) with in-person attendance expected at least 3 days per week at one of the three office locations.
Robinhood offers performance-driven compensation with bonus programs, equity ownership, and 401(k) matching. Benefits include 100% paid health insurance for employees with 90% coverage for dependents, access to the Robinhood Employee Fund, AI tools and continuous skill-building, a lifestyle wallet for wellness and learning, employer-paid life and disability insurance, fertility benefits, mental health benefits, and flexible time off including company holidays, paid time off, sick time, and parental leave.
REQUIREMENTS:
- Proven experience in fraud investigation, financial analysis, or a related role (1–2 years)
- Strong analytical and problem-solving skills with attention to detail
- Knowledge of fraud operations, regulations, and fraud prevention techniques
- Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
- Ability to work independently and handle sensitive information with confidentiality and professionalism
- Preferred qualifications: Certified in fraud examination (CFE) or a related credential, AML knowledge
