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Plaid is seeking a Fraud Intelligence Lead to build and manage a high-leverage team of Fraud Intelligence Analysts responsible for live fraud casework across Protect, IDV, and Payments/ACH products. You will operate as a player-coach, balancing team leadership with hands-on investigation work.
Key responsibilities include:
**Team Leadership & Quality**: Set investigation standards, coach analysts on investigation technique, pattern synthesis, and translating findings into product and model improvements. Define what rigorous casework looks like for the team.
**Operations & Cross-Functional Coordination**: Own coverage allocation across Protect/IDV and Payments/ACH pods, manage matrixed staffing between Fraud and Payments product areas, and represent Fraud Intelligence in product and model roadmap discussions. Translate casework patterns into strategic priorities.
**Live Investigation & Incident Response**: Lead complex fraud investigations across identities, accounts, devices, and transaction surfaces. Reconstruct attacker sequences, hypothesize actor intent and tooling, and provide SEV support. Bridge investigation outcomes to product and model improvements.
**Reporting & Escalation**: Report team health, casework trends, and emerging risks to the Head of Fraud. Own escalation paths for SEVs and incidents requiring legal, law enforcement, or regulatory involvement.
**Product & Model Partnership**: Collaborate with Data Science, ML/AI, and Product teams to improve labeling, feature sets, and evaluation frameworks. Surface data quality limitations, translate exploratory research into reusable feature pipelines, and participate in product discovery and post-launch evaluation.
**Threat Intelligence**: Continuously survey external fraud trends, adversary techniques, and emerging threat vectors. Perform threat modeling and initiate research proposals when patterns emerge.
Required qualifications: 5+ years of applied fraud experience in high-velocity environments (fintech, payments, banking, SaaS, marketplace risk, or security research). Strong investigator mindset with pattern synthesis and hypothesis testing skills. End-to-end investigation experience reconstructing multi-step attack sequences. Post-containment incident response and root cause analysis expertise. Dark/grey-web navigation and external intelligence assessment. Strong communication skills. Tool fluency with BI tools, anomaly detection, and case trackers. SQL and Python proficiency.
Preferred: Graph/network analysis experience, familiarity with rule engines and large-scale monitoring systems, experience applying AI tools to investigations, ability to translate fraud research into signals and labeled datasets.
Plaid powers financial connectivity for millions, working with thousands of companies including Venmo, SoFi, Fortune 500 firms, and major banks. The company operates a network covering 12,000 financial institutions across the US, Canada, UK, and Europe.
