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Siena AI is building the Agent of Record for customer experience—AI-powered multi-agent systems that handle sales, support, listening, social, and voice for consumer brands like Spanx, FIGS, and Brooklinen.
As a Forward Deployed Product Manager focused on Agents, you will be embedded directly with strategic accounts, owning their deployment outcomes end to end. You are the person on the ground who deploys agents, drives automation and resolution rates, and turns field insights into platform improvements that scale across all customers.
Key responsibilities:
- Own AI agent outcomes for strategic accounts end to end: automation rates, resolution rates, time-to-value
- Deploy agents, identify blockers, and build platform fixes so the next account benefits
- Work directly with enterprise CX leaders to design and execute AI transformation roadmaps
- Turn deployment insights into platform capabilities that shape future product development
- Build and improve agent capabilities across support, shopping, reviews, voice, and social platforms
- Design evaluation systems: QA suites, automated testing, performance monitoring
- Run full launch cycles from internal testing to GA, including customer enablement, demos, and co-selling with sales
You thrive in the loop: deploy agents, drive outcomes, identify gaps, build improvements, repeat. You own problems, not tasks, with autonomy to solve them your way. The company is small, fully distributed, and global—hiring "athletes" who default to writing over meetings, communicate with directness, and act immediately when they see something worth acting on.
Siena values curiosity, customer obsession, and ownership without being asked. The team fixes problems first and explains later, maintains high standards while moving at startup speed, and treats AI as a natural extension of work. Everyone gets premium AI accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.
REQUIREMENTS:
- 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
- AI-native mindset: fluent in Claude, Cursor, and building your own workflows
- Ability to scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
Strong signals (not dealbreakers):
- Lived experience with the problems customers are solving; understand what great CX looks like from inside
- Can diagnose whether deployment problems are technical, operational, or stakeholder-driven
- Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy
- Ship features, write docs, run demos, and measure what matters
Not a fit if:
- You want to stay behind a roadmap and hand off execution
- You need an engineer to translate technical requirements
- You're more comfortable synthesizing feedback than living in the account day to day
About Siena AI
Commerce / Retail Tech; AI / Data / Infrastructure — AI customer service automation for commerce brands.
