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Outreach is the leading agentic AI platform for revenue teams, helping enterprise customers like Databricks, SAP, Siemens, and Verizon automate workflows and drive revenue outcomes. The Managed Services team sits within Professional Services and acts as trusted advisors to customers post-implementation, driving adoption, flagging risk, and growing product usage.
In this role, you will join the India-based Managed Services team and own a portfolio of strategic accounts, guiding customers through best practices and hands-on configuration to deepen adoption and unlock new AI Agent use cases. You'll be responsible for building, configuring, and tuning AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption. You'll design context-aware prompts for each customer's unique use cases, embed agents into customer workflows, and apply playbooks and prompt libraries to ensure consistency as the practice scales.
Your day-to-day work blends technology, business consulting, solution design, and project management. You'll manage configuration for onboarded customers, identifying gaps and opportunities, then designing and troubleshooting solutions in real time as their needs evolve. You'll train client admins on platform use and best practices, serve as the main point of contact and trusted advisor, and partner with GTM Account Teams on expansion, renewal, and delivery. You'll resolve escalations and at-risk accounts quickly, stay current on generative AI and LLM developments, and mentor fellow consultants.
You'll own results for your book of business against Managed Services KPIs—specifically managing a portfolio with an average QoQ utilization rate of 70%, with focus on Amplify credit and product consumption to support renewal rates and minimize churn. You'll report to a Practice Manager, Managed Services.
This is a customer-facing role requiring US-based working hours (night-shift allowance provided). There may be occasional in-person or team events during local IST hours.
REQUIREMENTS:
- Experience with software delivery lifecycle or application implementation
- Skilled at coaching others on sales process best practices
- Skilled at learning a customer's business strategy, processes, and solutions
- Experience delivering Managed Services at a software company
