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Wise is seeking a FinCrime Operations Senior Lead for Latin America to lead a team of Financial Crime Operations Team Leads and Specialists. In this director-level role, you will be responsible for developing and managing teams focused on assessing and mitigating risks related to high-risk customers while ensuring strict adherence to AML/CFT regulations and alignment with Wise's risk appetite and internal policies.
You will serve as a vital connector between your operational team and Wise's senior leadership, translating strategic objectives into actionable directives that drive process optimization and performance improvement. Your responsibilities include developing and owning a strategic roadmap spanning multiple quarters, enhancing processes, and cultivating a positive work environment that supports team growth and independence through comprehensive training, mentoring, coaching, and recognition.
Key responsibilities include:
Leadership & People Development: Drive team performance and cultural excellence by leading by example. Manage and develop a high-performing team through hiring, coaching, and fostering skills and competencies. Promote continuous improvement, knowledge sharing, and inclusion to empower your team to innovate and excel.
Performance Management: Foster a culture of excellence by consistently meeting KPIs and SLAs in a metrics-driven environment. Refresh performance expectations to match business needs and address underperformance with clear action plans. Implement strong performance frameworks and provide actionable feedback.
Operational Management: Transform high-level plans into actionable changes and lead your team to success. Create phased implementation plans, optimize team structure through strategic recruitment and placement, and continuously identify inefficiencies. Develop scalable, compliant processes and collaborate with product and operational teams to enhance customer experience and boost automation. Strong data literacy is essential for analyzing complex data and making informed decisions.
Quality Assurance: Ensure highest quality standards by making decisions within established frameworks. Lead root cause analysis, turn insights into improvements, and mitigate risks. Collaborate with other functions to enhance processes and elevate quality across the organization.
Domain Expertise: Be a subject matter expert in Financial Crime with the ability to train and coach your team. Maintain comprehensive understanding of regulatory obligations and internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Represent operational team processes when working with internal auditing and testing parties.
