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Salary: PLN 8,300 - 12,000 / monthly
Revolut is a global fintech company with 75+ million customers, offering spending, saving, investing, exchanging, and travel products. The Financial Crime Operations team is responsible for keeping customers and their money safe through proactive fraud prevention and investigation.
In this role, you will serve as a Financial Crime Analyst specializing in external dispute resolutions and complaints management. You'll investigate complex, escalated fraud cases and represent Revolut before external dispute resolution bodies. Your responsibilities include managing fraud grievances involving outside dispute resolution platforms, analyzing case outcomes to identify root causes, and implementing continuous improvements to fraud dispute handling processes.
Key duties include:
- Managing fraud grievances escalated to external dispute resolution bodies
- Representing Revolut in external dispute resolution proceedings
- Conducting detailed investigations and root-cause analysis on previous case outcomes
- Identifying opportunities for process improvement within fraud dispute handling
- Supporting development of internal procedures and quality controls
- Maintaining accurate, accessible archives of case data
- Collaborating with cross-functional teams during investigations
- Contributing to a culture prioritizing fair customer treatment
You'll need a bachelor's degree, 3+ years in financial crime investigations or 1+ years of fraud-related experience, and expertise in regulated complaints, disputes, and fraud legislation. Fluency in English (C1+ level) is required. Strong analytical skills, investigative methodologies experience, stakeholder management, and solid writing abilities are essential. Nice-to-have qualifications include a law or STEM degree, professional certifications (ICA, ACAMS), Financial Ombudsman Service (FOS) experience, and multilingual capabilities.
