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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company offers integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at scale. Valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard, Airwallex operates across 27 offices with over 2,300 employees.
The Financial Partnerships Operations Manager will report to the Director of Partnerships Strategy & Operations and support the day-to-day operations of Airwallex's Financial Partnerships team. This role is critical to managing relationships with banking and financial partners across the organization's global expansion.
Key responsibilities include:
- Collaborating with the Financial Partnerships team as Airwallex expands into new markets and grows its network of banking, payment, and financial-institution partners
- Supporting the operational relationship with financial partners throughout their lifecycle—from onboarding and due diligence through integration, launch, steady state, and expansion
- Tracking prevailing rules, regulations, scheme requirements, and upcoming changes affecting banks, payment service providers, card schemes, and alternative payment methods
- Developing continuous process improvements to enhance operational efficiency and effectiveness, including building new processes, streamlining workflows, leveraging technology, and implementing best practices
- Owning the triage of partner escalations, operational requests, and internal dependencies, ensuring issues are routed appropriately and resolved against agreed KPIs
- Coordinating regular due diligence sessions with Financial Crime Compliance and other control functions
- Partnering with financial institutions on change management for new releases, scheme requirements, regulatory changes, and partner requests
- Generating and presenting reports to senior management and financial partners on partner health, implementation progress, operational risks, and improvement areas
- Contributing to scalable operating mechanisms including partner scorecards, governance forums, QBRs, intake processes, playbooks, and performance dashboards
The role works across Airwallex's product offerings including Issuing, Online Payments, and Global Treasury & Payment Network, requiring collaboration with teams and partners across the organization.
REQUIREMENTS:
Minimum Qualifications:
- Bachelor's degree or equivalent experience
- At least 4 years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field (experience in a fast-growing technology company or top-tier financial institution preferred)
- Strong project-management experience with a track record of improving processes, policies, products, or operational workflows
- Excellent attention to detail and ability to manage multiple workstreams, deadlines, dependencies, and escalations
- Effective written and verbal communication skills, including ability to communicate clearly with senior stakeholders and external partners
- Strong analytical skills, including proficiency with Excel, Google Sheets, Looker, or similar reporting and analysis platforms
- Ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk
- Experience collaborating with a wide range of stakeholders across functions, regions, cultures, and levels of seniority
- Ability to work independently in a fast-paced and rapidly changing environment
Preferred Qualifications:
- Experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or other regulated financial institutions
- Familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes
- Experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks
- Experience coordinating cross-functional implementation across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams
- Experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase the speed and quality of execution
