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Salary: CAD 106,000 - 125,000 / annual
Achievers is seeking a Finance Manager to own the global e-commerce Marketplace P&L, one of the company's most important revenue streams. This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action.
Key Responsibilities:
Marketplace P&L Ownership & Forecasting: Own end-to-end Marketplace P&L (revenue and expenses), driving data analyses to improve net margin contribution. Build and maintain complex forecasting models tracking Marketplace potential vs. performance across key revenue pillars including promotions, merchandising, pricing, and product enhancements. Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, and share-of-wallet expansion. Translate high-level targets into actionable, customer-tier-level operating plans. Partner with Accounting to reconcile reporting discrepancies and improve data integrity. Deliver Marketplace forecasting materials for FP&A and Board deliverables. Drive deep expense and cost driver analysis to identify efficiency opportunities and optimize resource allocation. Own and standardize executive KPI reporting cadences. Build and scale the Marketplace analytics foundation including structured data workflows, documentation standards, data governance, and quality controls.
NRR & Existing Customer ARR Forecasting: Forecast existing customer ARR to support Net Revenue Retention targets and provide visibility into renewal and expansion performance. Integrate Finance data with Marketplace redemption data to close the loop between commercial performance and customer behavior. Develop share-of-wallet models to quantify expansion opportunities. Track changes in user and member counts for key customers, surfacing the impact of organizational changes on Marketplace activity and retention. Provide financial insight into customer cohort behavior using Salesforce attributes to strengthen NRR decision-making.
Strategic Analysis & Modeling: Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume, margin, and customer behavior. Build models depicting potential business outcomes driven by changes in product and/or member behavior. Enable mix-rate reporting that isolates true sources of performance impact. Drive member balance distribution analysis to improve understanding of redemption potential and breakage risk. Create and maintain dashboards for senior leadership review and executive presentations. Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments.
Customer Success Support & Cross-Functional Partnership: Present regularly at Customer Success forums to explain Marketplace performance and financial impact of initiatives. Meet directly with CSM partners to evaluate and refine margin drivers. Create periodic customer target lists to focus CS efforts on highest-impact growth opportunities. Partner with Merchandising to optimize assortment decisions. Partner with Product leadership to shape and prioritize the strategic roadmap, balancing customer experience innovation with initiatives that drive redemption growth. Collaborate across the Marketplace Senior Leadership Team to drive operational excellence. Support vendor review materials and scorecards.
Ad Hoc Analysis & Financial Alignment: Respond to emerging leadership questions with ad hoc analysis and forecasting. Support cross-departmental analysis initiatives including product campaign efficacy, promotional impact, and SWAG initiative evaluation. Partner with BI and IT to advance the Marketplace data agenda. Lead efforts to consolidate Marketplace data into structured formats for advanced analysis using tools such as Tableau Pulse and Microsoft Copilot. Improve predictive modeling during peak periods to enhance forecasting accuracy.
Success Metrics: Self-starter mindset with strong bias for action. Build comprehensive data and modeling framework connecting redemption activity, customer behavior, and financial performance. Maintain suite of forecasting and enhancement models allowing leadership to understand drivers needed to close gaps. Drive cross-functional impact with teams across Finance, Customer Success, Merchandising, and Product relying on your insight. Translate high-level targets into actionable, customer-level plans that teams can execute and track.
Requirements:
- Bachelor's degree in Finance, Business Analytics, Data Science, Statistics, or related field
- 5+ years of experience in strategic analytics or FP&A within a fast-paced, data-driven environment
- Strong background in advanced data analysis, statistical modeling, and predictive forecasting techniques
- Proficiency in data visualization tools (Tableau, Power BI) and querying languages (SQL)
- Advanced Excel skills (macros, arrays, pivots, lookups, conditional logic)
- Ability to interpret complex data sets and translate findings into compelling, executive-ready narratives
- Deep understanding of P&L dynamics, margin analysis, and revenue forecasting
- Proven ability to influence cross-functional teams and drive outcomes without direct authority
- Independent self-starter with solution-oriented mindset and strong sense of urgency
Preferred:
- E-commerce, retail, rewards, or marketplace experience with understanding of redemption dynamics, catalogue economics, and customer purchasing behavior
- Familiarity with NRR/ARR forecasting and customer retention analytics
- Experience with Salesforce reporting and dashboard creation
- Exposure to tools like Tableau Pulse, Microsoft Copilot, or similar AI-enabled analytics platforms
