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Sprinter Health is rebuilding healthcare delivery by bringing high-quality preventive care directly into patients' homes. The company has served over 100,000 patients, grown 6x in 2024, and raised $125M from top-tier investors including a16z, General Catalyst, and Accel.
As a Field Technology Specialist, you will be the backbone of Sprinter's field operations, ensuring that clinical teams have reliable, secure, and fully functional technology to deliver care in patients' homes. Working from the Atlanta Distribution Center under the guidance of the IT Manager, you'll manage the complete lifecycle of field technology—from device preparation and deployment to day-to-day troubleshooting and maintenance.
Key responsibilities include:
- Prepare, configure, and ship field technology kits (tablets, mobile phones, diagnostic tools, vitals devices) to clinical staff
- Support onboarding and offboarding of field technology users with proper system and device configuration
- Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed
- Monitor device status, inventory, and service requests to maintain high equipment uptime
- Assist in maintaining device management systems (Jamf Pro or similar) and connectivity to core applications
- Follow established protocols for device security, data protection, and HIPAA compliance
- Coordinate equipment repairs, replacements, and returns with vendors and service partners
- Provide training and user guidance to field clinicians on device operation
- Document support processes, incidents, and asset tracking updates
You will directly influence provider readiness and productivity, field technology uptime and availability, speed of issue resolution, accuracy of device inventory tracking, and security/HIPAA compliance across field technology.
Ideal candidates have 1–2 years of IT or field technical support experience, ideally in healthcare or field service. You should be familiar with mobile device management systems, remote support tools, and iOS/iPadOS environments. Strong troubleshooting skills, understanding of connectivity and networking, and familiarity with data privacy and security best practices are essential. You're detail-oriented, customer-focused, and comfortable managing multiple tasks and inventory updates. Occasional travel to support clinician onboarding is expected.
Bonus experience includes startup health tech background, distributed clinical team support, tools like Jamf Pro or Zendesk, clinical device knowledge, and relevant IT certifications (CompTIA, Mobility+).
Sprinter offers competitive salary, equity grants, 100% covered medical/dental/vision premiums for you and family, 401(k) matching, and the opportunity to make immediate impact in a mission-driven healthcare startup.
