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Salary: USD 100,000 - 125,000 / annual
Skydio is seeking a Field Support Representative to serve as a technical ambassador and liaison between the company and its commercial, government, and public safety customers. In this hybrid role based in Colorado with significant regional travel across CO, UT, WY, and NE, you will provide world-class onsite and remote technical support for Skydio's autonomous drone systems and cloud operations.
You will combine UAS operational expertise with deep product knowledge to deliver best-in-class customer support. Key responsibilities include troubleshooting device firmware, optimizing mission configuration, diagnosing cloud network issues, and analyzing logs to identify root causes of flight and feature problems. You'll provide mitigation recommendations, collaborate with product and engineering teams to drive enhancements, and serve as a trusted partner collecting field feedback that informs product development.
Your impact will span multiple dimensions: acting as the technical product specialist for customer inquiries, developing field support processes that accelerate escalation and debugging workflows, reducing engineering escalations through effective triage, providing onsite training on maintenance and operations, and staying current with network trends and industry best practices. You'll work closely with Product, Cloud Operations, and Engineering teams to ensure customer needs are reflected in the product roadmap.
Required qualifications include at least 3 years of civilian, law enforcement, or military UAS operations and flight experience, plus experience in operational, technical, or customer-facing field support roles. You must be proficient in real-time technical troubleshooting, familiar with triage and escalation workflows, and comfortable with flexible schedules including after-hours support. Strong communication skills, ability to multitask across concurrent projects, and expertise in IoT/enterprise network troubleshooting are essential. Experience with CRMs, Salesforce, Jira, WebRTC, REST APIs, and WiFi mesh/carrier mobile networks is highly valued. FAA Part 107 certification is strongly encouraged within 60 days and required for certain positions. You'll travel regionally 30-50% as needed and work at different customer sites.
About Skydio
Defense / GovTech; Industrial — autonomous drones for defense, public safety, and enterprise.
