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Transaera is a VC-backed startup revolutionizing air conditioning with sustainable, efficient cooling solutions. As the first Head of Installation & Service, you will own the complete post-sale customer experience, from factory-to-rooftop delivery through ongoing maintenance and repair.
You will build the processes, playbooks, and systems that define how Transaera operates at scale. This is a builder role requiring you to create installation documentation, rigging diagrams, commissioning checklists, and training materials from scratch. You'll be the connective tissue between sales and field execution, ensuring DOAS units arrive safely, on time, and are properly commissioned.
Delivery & Logistics: Coordinate the full logistics chain from factory to installation site. Act as the primary customer contact for permitting, certifications, and commissioning. Build relationships with local installation contractors and vendors, establishing standard work for Transaera installations. Develop and maintain comprehensive installation documentation. Track active unit deliveries project-by-project and proactively resolve blockers to ensure on-time completion. Own delivery timelines and communicate status to customers and internal stakeholders.
Service & Repair: Be the first point of escalation for customer service and repair requests. Triage incoming tickets, dispatch technicians or third-party partners, and manage resolution. Build a reliable network of qualified HVAC service partners across key geographies or establish national service networks. Create and manage a spare parts pool with logistics planning. Maintain a service history database to identify repeat issues and drive product feedback. Define and own SLAs for response and resolution times.
Process & Systems: Stand up tools, workflows, and dashboards to track jobs from order to commissioning. Work cross-functionally with engineering to relay field issues for product improvements. Build customer-facing documentation including installation guides, startup checklists, and service manuals. As the team grows, help hire and onboard field operations coordinators and support staff.
Required: 5+ years in operations, project management, or field services, ideally coordinating physical product delivery or construction-adjacent work. Strong project management instincts with ability to keep projects on track and communicate proactively when issues arise. Startup DNA—comfortable with ambiguity, willing to roll up your sleeves, and energized by building new functions. Excellent vendor and contractor management skills. Clear, direct communicator with customers, subcontractors, and internal teams.
Bonus: HVAC, MEP, or commercial building systems experience. Familiarity with commissioning processes for mechanical equipment. Experience with commercial real estate, facilities management, or building operations teams.
