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Lessen is a venture-backed tech-enabled property service provider transforming how commercial and residential real estate services are delivered and managed at scale. The company operates a technology platform providing data-driven insights for investors, owners, managers, and service providers across the real estate ecosystem. Lessen manages a network of over 30,000 vetted vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually.
The Field Operations Manager plays an integral role in client support and account management through direct engagement with service provision at customer sites. This role works closely with multiple internal and external stakeholders to address daily client challenges while identifying and executing opportunities to make meaningful improvements to client operations. The position requires hands-on coordination of field activities, vendor management, quality assurance, and client relationship management. The Field Operations Manager will serve as a key point of contact for clients, ensuring service delivery meets expectations and identifying upsell and expansion opportunities. Responsibilities include managing field teams or vendor networks, troubleshooting operational issues, collecting performance data, and driving process improvements that enhance client satisfaction and operational efficiency. The role bridges technology and field execution, leveraging Lessen's platform to optimize service delivery and unlock growth opportunities.
