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Salary: USD 70,000 - 78,000 / annual
Via is transforming transportation through technology, operating a Transit-as-a-Service (TaaS) platform that provides safe, reliable, and accessible mobility solutions. As Field Operations Manager, you'll lead daily onsite operations for Via's Seattle service, ensuring smooth, efficient service delivery while driving continuous improvement.
You'll manage real-time operational decisions across fleet management, driver supply, compliance, and rider needs. This is a hands-on role requiring you to be in the field 4–5 days per week, directly supporting drivers, addressing concerns, and building strong relationships with your operations team. You'll act as the operational bridge between city partners, drivers, and Via's central teams.
Key responsibilities include: running daily onsite operations to maintain service reliability; making informed, real-time decisions about fleet, drivers, compliance, and unexpected issues; guiding and supporting drivers through relationship-building and problem-solving; translating rider and community feedback into actionable operational improvements; using data and technology to diagnose performance issues and implement solutions; and collaborating with internal teams on long-term operational enhancements.
You bring operationally-focused experience in people management, logistics, customer service, or process-oriented work. You're relationship-oriented, earning trust through clear communication and follow-through. You're hands-on and proactive, preferring to solve problems where they happen. You balance tactical problem-solving with strategic thinking about systemic improvements. You're mission-driven, motivated by expanding transportation access and improving community mobility. You're based in the Seattle area and ready for a fully in-person commitment.
