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Octopus Energy is seeking a Customer Care Specialist to join their team in Valencia, Spain. You will be the primary point of contact for customers throughout their solar photovoltaic installation process, ensuring an excellent, transparent, and human-centered experience.
In this role, you will accompany customers through the entire installation journey, listening to their needs and channeling issues to the technical team for rapid resolution. You'll manage incident tickets through the Desk ticketing system, maintaining effective follow-up and fluid communication. Close collaboration with technical and operations teams is essential to ensure customer satisfaction with installations. You'll also contribute to continuous process improvement by providing customer-perspective feedback and ideas.
Octopus Energy is not a traditional utility company but a team of passionate people working to make energy 100% renewable, accessible, and fair for all. The company combines sustainability with a people-centered approach, emphasizing flexibility, work-life balance, and professional development. The culture prioritizes innovation and human service over traditional corporate structures.
The role is hybrid, based in Valencia, with a 40-hour weekly schedule. Benefits include share options, flexible compensation (meals, transport, childcare, medical insurance), electric vehicle purchase assistance, pension plan, product training, and regular team events.
REQUIREMENTS:
- Higher education degree (preferably in technical fields, management, or customer service)
- Minimum 2 years of experience in similar roles (Customer Care, technical support, incident management)
- Excellent communication skills and strong customer satisfaction orientation
- Proactivity, commitment, and ability to manage multiple tasks simultaneously
- Basic professional English level
- Proficiency with digital tools (CRM, ticketing systems, collaborative suites)
PLUS FACTORS:
- Technical knowledge of solar photovoltaic installations
- Prior experience in renewable energy or technical service companies
- Familiarity with tools like Desk, Salesforce, or other CRM platforms
- Ability to read or interpret basic technical information
