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Cyera is hiring an Enterprise Services Engineer to optimize customer success and ROI with its AI data security platform. You'll serve as a technical expert and trusted advisor to Fortune 1000 enterprises, driving adoption through consultative onboarding, training, and enablement. The role combines hands-on technical delivery with strategic customer advocacy.
Key responsibilities include: acting as the technical authority on the Cyera platform, designing and delivering customized solutions aligned with customer business goals, proactively identifying and resolving adoption obstacles, and advocating for customer needs in product roadmap discussions. You'll standardize and scale the onboarding process, build champion relationships at strategic accounts, and mentor team members on best practices.
You'll collaborate across Customer Success, Sales, Product, and R&D teams, providing field feedback to enhance product usability and supportability. The role includes 25–75% annual travel to engage directly with clients. You'll also support partner enablement, developing resources and methodologies to help partners deliver scalable professional services, and contribute to hiring and team culture building.
This is a customer-facing technical role ideal for someone who thrives at the intersection of implementation, strategy, and product influence—someone who can translate enterprise requirements into solutions while shaping the platform's evolution.
