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Salary: USD 94,700 - 152,000 / annual
ServiceTitan is seeking an Enterprise Implementation Consultant to join the Enterprise Implementation Services team. In this role, you will manage multiple concurrent implementation projects for large home services businesses, serving as the primary point of contact and owning the entire client experience from initiation through project close.
You will lead scoping and discovery sessions to understand client business requirements, configure the ServiceTitan platform to meet their specific needs while adhering to best practices, and deliver comprehensive training to enable clients on platform functionality. You'll create customized training resources for client-specific workflows and proactively identify and escalate implementation risks, collaborating with product, leadership, and delivery managers to develop solutions.
Key responsibilities include partnering with your Delivery Manager to ensure each implementation phase is delivered on time while maintaining long-term client success and positive sentiment, staying current on new ServiceTitan functionality, and collaborating across cross-functional teams (data, training, product) to meet project timelines. You will travel to client sites 20-30% of the time.
The role requires someone who is exceptionally detail-oriented, can manage multiple concurrent tasks to completion, and demonstrates strong documentation practices. You should think proactively several steps ahead to address roadblocks, possess exceptional client relationship skills with a clear understanding of excellent partnership, and be a collaborative team player. Problem-solving ability and ownership mentality are essential—you'll take accountability for tasks within the project plan to deliver value to clients.
REQUIREMENTS:
- Five or more years of relevant work experience, which may include client-facing roles, project management, technology/SaaS implementation, and/or home services industry experience
- Bachelor's Degree or equivalent professional work experience
- Exceptionally detail-oriented with ability to manage multiple tasks and document thoroughly
- Proactive problem-solver with ability to overcome challenges creatively
- Exceptional client relationship skills and understanding of excellent client experience
- Collaborative team player
- Knowledge of Excel and SmartSheet is a plus (not required)
