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Ramp is building smart infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company handles payment authorization, risk flagging, spend categorization, and financial close processes.
As an Enterprise Customer Activation Manager specializing in Bill Pay & Procurement, you will ensure Ramp's upmarket customers quickly unlock value from AP Automation and Procurement products. You'll guide customers through end-to-end implementation, configure workflows aligned to their internal processes, and help operationalize Ramp's tools to drive efficiency and compliance. This role shapes Ramp's Enterprise activation motion and influences strategy to accelerate customer adoption and business impact.
Key responsibilities include:
• Leading Enterprise customers through complete onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
• Educating customers on AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
• Preventing implementation delays by proactively identifying blockers and reinforcing value adoption
• Understanding customers' current AP, purchasing, and approval processes to identify pain points and guide optimized rollouts
• Becoming deeply knowledgeable in Ramp's Bill Pay & Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
• Troubleshooting customer issues and partnering with Product and Engineering to surface insights and collaborate on solutions
• Providing structured feedback to Product to inform roadmap prioritization
• Managing multiple customer activations simultaneously, handling timelines, communication, follow-ups, and proactive outreach
Ramp's median customer saves 5% on costs and grows revenue 16% in their first year. The company values high agency, high urgency, and builders who own problems end-to-end.
REQUIREMENTS:
• 5+ years of experience in Customer Success or Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with ability to manage multiple customers simultaneously
• Excellent verbal and written communication skills, including ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the reasoning behind product decisions
• Strong record of meeting or exceeding performance metrics in previous roles
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes
NICE TO HAVES:
• Experience with Accounting Systems (NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services, Fintech, or SaaS implementations
• Experience at a high-growth startup
