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Certa is an AI-first third-party risk management (TPRM) platform used by Fortune 500 companies and fast-growing startups to onboard, assess, and monitor vendors, suppliers, and partners across risk, compliance, and ESG. The company has processed over 10 million entities for 100,000+ users across 120+ countries and is backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
As Engagement Manager, you will be the primary delivery lead on Certa implementations, owning the complete project lifecycle from kick-off through handover. You will work closely with Solution Architects—you own delivery structure and client governance while they own solution design and configuration. Your core responsibilities include:
• Own delivery end-to-end across all phases (kick-off, discovery, design, UAT, go-live, handover), holding teams accountable to milestones and ensuring clean handover with the Customer Success team.
• Manage risk and scope proactively by identifying delivery risks with clear remediation plans, enforcing change control rigorously, and pushing back on out-of-scope requests professionally.
• Run structured project governance including status updates, RAID logs, decision trackers, and clear stakeholder communications in close partnership with Solution Architects.
• Lead client relationships as the primary contact for operational and senior stakeholders, setting transparent expectations on scope, feasibility, and trade-offs.
• Drive client satisfaction through effective status meetings, proactive satisfaction management, and sound judgment on escalation to the Delivery Director.
• Contribute to EMEA Professional Services by developing PM templates, playbooks, engagement frameworks, sharing lessons learned, and supporting process improvements.
You will need 4+ years in project management, engagement management, or delivery leadership within enterprise SaaS, management consultancy, or professional services. Domain knowledge in TPRM, vendor management, procurement, GRC, or related areas is essential, with understanding of the enterprise vendor lifecycle. Proven track record delivering full-cycle SaaS implementations at complex enterprise clients across Agile, Waterfall, or hybrid methodologies is required.
You should have commercial and consulting acumen to identify scope creep, enforce change control, and articulate commercial implications. Technical literacy in the TPRM/procurement landscape (Coupa, Ariba, ServiceNow, Archer, OneTrust) and proficiency with JIRA, Confluence, or Smartsheet is advantageous. You thrive in fast-paced, ambiguous, high-growth environments, are highly organized, and can manage multiple concurrent engagements. You communicate directly and confidently, handling difficult conversations while maintaining relationships.
Certa is remote-first with office locations in London, San Francisco, and Jaipur. The company offers top-of-market salary plus bonuses and equity, 49 days paid time off, full benefits, retirement and wellness plans, professional development support, remote workspace setup bonus, and annual company offsites.
