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Certa is an AI-first third-party risk management (TPRM) platform used by Fortune 500 companies and fast-growing startups to onboard, assess, and monitor vendors and suppliers across risk, compliance, and ESG. The company has processed over 10 million entities for 100,000+ users across 120+ countries and is backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
As Engagement Manager, you will be the primary delivery lead on Certa implementations, owning the complete project lifecycle from kick-off through handover. You will work alongside Solution Architects—you own delivery structure and client governance while they own solution design and configuration. Your core responsibilities include:
• Own delivery end-to-end across all phases (kick-off, discovery, design, UAT, go-live, handover), holding teams accountable to milestones and ensuring clean handover with the Customer Success team.
• Manage risk and scope proactively by identifying delivery risks early, escalating with clear remediation plans, and enforcing change control to keep engagements on time and in scope.
• Run structured project governance with status updates, RAID logs, decision trackers, and clear stakeholder communications in close partnership with Solution Architects.
• Lead client relationships as the primary contact for operational and senior stakeholders, setting transparent expectations on scope, feasibility, and trade-offs.
• Drive client satisfaction through effective status meetings with clear agendas and named owners, managing satisfaction proactively and exercising judgment on when to escalate.
• Improve the practice by contributing to PM templates, playbooks, and engagement frameworks across EMEA Professional Services, sharing lessons learned, and supporting less experienced consultants.
You will need 4+ years in project management, engagement management, or delivery leadership within enterprise SaaS, management consultancy, or professional services. Background in TPRM, vendor management, procurement, GRC, or related domains is essential, with understanding of the enterprise vendor lifecycle. Proven full-cycle SaaS implementations at complex enterprise clients across Agile, Waterfall, or hybrid methodologies is required. You should have commercial and consulting acumen to identify scope creep, enforce change control, and articulate commercial implications. Technical literacy in the TPRM/procurement landscape (Coupa, Ariba, ServiceNow, Archer, OneTrust) and proficiency with JIRA, Confluence, or Smartsheet is advantageous. You thrive in fast-paced, ambiguous, high-growth environments, are highly organized, and communicate directly and confidently. EMEA delivery experience, PM certification (PMP, PRINCE2), and prior experience at high-growth B2B SaaS companies are nice-to-haves.
