SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Datadog's GTM Enablement & Business Value Excellence team is seeking an Enablement Operations Manager to own the operational infrastructure supporting Technical Solutions Enablement at scale. This role sits within the Enablement Operations function, which designs and manages the systems, processes, analytics, and governance that enable customer-facing teams to execute consistently and adapt as the business evolves.
You will partner closely with the Technical Solutions Enablement team to manage operational processes, enablement systems, knowledge management, reporting, governance, and continuous improvement initiatives. Key responsibilities include:
- Support and optimize operational processes, governance, and enablement systems for Technical Solutions Enablement
- Manage the operational delivery of enablement platforms (LMS, CMS, project management tools) and associated processes
- Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability
- Establish and maintain operational processes, templates, documentation, and standard operating procedures to improve consistency and scalability
- Manage intake workflows, work tracking, and execution visibility across the Technical Solutions Enablement portfolio
- Define business requirements for enablement platforms, workflows, automation, and reporting in partnership with the Enablement Systems & Analytics team
- Maintain operational reporting on participation, completion, certifications, utilization, compliance, and operational health
- Support rollout and operationalization of new tools, systems, and processes
- Identify operational bottlenecks and implement process improvements and automation to improve efficiency and scale
- Provide project management for the Technical Solutions Enablement team's strategic priorities and OKRs
You bring 4+ years of experience in enablement operations, business operations, learning operations, or program operations. You have a strong operational mindset with exceptional organization and process discipline. You're experienced building or improving operational systems, knowledge management programs, and translating business needs into scalable processes and reporting solutions. Proficiency with LMS platforms, knowledge management tools (Confluence), project management tools (Asana), and reporting platforms (Tableau) is expected. Experience supporting technical customer-facing organizations (Solutions Engineering, Sales Engineering, Professional Services) and fast-growing SaaS companies is preferred.
