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Lyra Health is a leading provider of evidence-based mental health care serving over 20 million people globally through employer partnerships and health plan relationships. The company has delivered 15+ million mental health sessions and published 35+ peer-reviewed studies demonstrating transformative outcomes: patients recover twice as fast and employers see 26% annual reductions in overall healthcare claims costs. Lyra Empower is the company's fully integrated, AI-powered platform combining high-quality care with technology solutions.
In this role, you will lead the discovery, documentation, and continuous improvement of complex end-to-end go-to-market (GTM) processes. You'll identify pain points, root causes, unnecessary complexity, and automation opportunities across the GTM technology ecosystem. You will design future-state business processes, translating business objectives into scalable system capabilities and solution requirements.
You'll serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together. You'll partner closely with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions while understanding tradeoffs and downstream impacts. You'll support and coordinate cross-functional technology initiatives including CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives.
You'll identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences. You'll develop clear process maps, capability requirements, solution documentation, and decision frameworks. Working with Business Analysts and technical delivery teams, you'll ensure detailed requirements and implementation decisions remain aligned to business outcomes.
REQUIREMENTS:
- 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or related discipline
- Demonstrated experience analyzing and redesigning complex, cross-functional business processes
- Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts
- Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together
- Experience leading complex technology implementations or transformation programs involving multiple business and technical teams
- Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions
- Curiosity about AI and emerging enterprise technology and how it can be applied to business problems
- Strong problem-solving, facilitation, documentation, and communication skills
