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inDrive is seeking a hands-on E-Payment Services Manager to own the operational performance, commercial efficiency, and cross-functional integration of their global network of Payment Service Providers (PSPs), acquirers, and local payment methods.
In this role, you will be the operational hub connecting third-party PSPs with internal teams. Key responsibilities include:
• Manage relationships with external PSPs, acquirers, and payment gateways globally, navigating vendor roadmaps and pushing for feature prioritization and technical fixes
• Monitor and optimize payment processing fees (MDR, fixed transaction costs, FX)
• Drive unit economics improvement by optimizing routing across different PSPs
• Oversee settlement timelines, FX rates, reserves, and payout schedules alongside Treasury and Finance teams
• Coordinate accurate data flow for financial reconciliation, reporting, and audit requirements
• Liaise with Finance, Tax, and Treasury teams to resolve settlement gaps and discrepancies
• Track performance metrics (Authorization Rates, Conversion Rates, Technical Failures) by region, PSP, and payment method
• Oversee operational incident resolution during PSP downtime or processing degradation, identifying and solving recurring patterns
• Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, and Engineering)
• Facilitate onboarding of new payment providers, contract renewals, and audits
REQUIREMENTS:
• 5+ years of experience in Fintech, PSP management, or merchant payment operations with focus on performance, commercial relationships, negotiations, optimization, and process improvement
• Proven track record of managing external commercial partners, negotiating processing fees/rates, and handling uncooperative vendor roadmaps
• Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting
• Strong experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams for reporting, auditing, and contract execution
• Ability to analyze payment processing logs, settlement statements, and conversion metrics to spot anomalies and optimize routing
• Business fluent in English (written and spoken)
