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Nutanix is seeking an operational leader to build and run the execution engine for worldwide Partner Programs and Incentives. This role owns the end-to-end operational model for partner programs across resellers, distributors, service providers, alliances, OEMs, and other partner motions. You will establish the operating rhythm, processes, and governance that enable partner programs such as Elevate and related incentive motions to function reliably from planning and readiness through launch, administration, issue resolution, measurement, and continuous improvement.
Key responsibilities include:
**Program Operations & Execution**: Own the worldwide operating model for Partner Programs and Incentives. Maintain a single operational calendar covering planning, approvals, launches, checkpoints, communications, payments, reporting, and close activities. Translate approved program policy and design into executable procedures, workflows, playbooks, training, FAQs, and support materials. Establish intake, triage, prioritization, escalation, and resolution processes for program questions and issues.
**Elevate & Incentive Execution**: Coordinate end-to-end operational readiness for annual Elevate planning, program launch, tier changes, requirements, and benefits. Operationalize approved rebates, incentives, checkpoints, partner requirements, and partner-fund processes. Manage exception processes with clear documentation and approval routing. Ensure program changes are reflected accurately in partner-facing and internal systems. Coordinate quarterly and annual checkpoints, results publication, and remediation actions.
**Systems, Data & Process Integrity**: Own operational governance of systems used to execute partner programs (Salesforce, Partner Funds Center, enrollment, business-planning, partner-portal, payment tools). Maintain data-quality controls for partner levels, zones, certifications, eligibility, and program participation. Establish change-control, user-acceptance testing, release-readiness, and post-launch validation processes. Partner with Systems, Revenue Operations, and vendors to investigate defects and track fixes. Ensure system-of-record data is accurate, reconciled, and available for reporting.
**Finance & Payment Operations**: Formalize collaboration between Finance and Partner Programs Operations. Establish documented RACI, service levels, approval thresholds, and escalation paths. Translate approved program decisions into operational funding requests and payment-ready documentation. Maintain the program-level view of approved funding, commitments, transactions, and balances. Validate that incentive requests are complete, eligible, and aligned with program terms before Finance submission. Coordinate workflows between Programs, Finance, Legal, vendors, and approvers. Manage program-specific trackers and reconcile operational records to Finance reports.
**Legal, Compliance & Contractual Operations**: Coordinate operational follow-up for compliance items, contract reviews, templates, and terms. Maintain clear routing and approval processes between Programs, Legal, Finance, and business owners. Ensure operational teams use current approved language and policies. Track open legal and compliance actions to closure.
**Vendor Management**: Own the operating relationship with vendors supporting program administration, incentives, payments, and portals. Run regular vendor reviews focused on service quality, defects, delivery, and continuous improvement. Track vendor actions, contractual deliverables, and system changes. Coordinate testing, communications, and cutover plans for platform changes.
**Team Leadership**: Lead a globally distributed team responsible for partner programs, incentives, enrollment, rebates, distributor programs, and alliances support. Set clear role definitions, ownership boundaries, priorities, and operating expectations. Run effective one-on-ones, team meetings, and development conversations. Build succession depth and ensure critical processes have documented coverage. Balance global consistency with regional context and time-zone coverage.
You will coordinate closely with Sales, Finance, Legal, Compliance, Marketing, Enablement, Revenue Operations, SaaS Engineering, vendors, and strategic program owners. The ideal candidate is comfortable owning details without becoming trapped in them, establishes clear processes, assigns work to the right owners, monitors service levels, resolves cross-functional blockers, and improves systems so recurring issues are eliminated rather than repeatedly escalated.
**Requirements**
Required experience:
- Significant experience in partner-program operations, incentive operations, sales operations, or business operations
- Experience running global programs across multiple regions, routes to market, and partner types
- Demonstrated ownership of operational processes from intake and policy interpretation through systems, execution, reporting, issue resolution, and continuous improvement
- Experience coordinating with Finance, Legal, Marketing, Enablement, Systems, Revenue Operations, vendors, and field teams
- Experience leading teams in a matrixed, global, and fast-changing environment
- Strong process-design, project-management, prioritization, and change-management skills
- Strong judgment with confidential financial, contractual, partner, and operational information
- Excellent written and verbal communication, including the ability to make complex processes simple and actionable
Preferred experience:
- Experience in enterprise software, cloud infrastructure, SaaS, cybersecurity, data infrastructure, or related technology markets
- Experience with partner tiering, rebates, MDF/BDF, incentives, deal registration, partner enrollment, onboarding, renewals, or services programs
- Experience with Salesforce, incentive-management platforms, partner portals, business-planning tools, payment platforms, ERP systems, and reporting tools
- Experience leading a platform implementation, vendor transition, system migration, or operational automation program
- Experience building service catalogs, SLAs, operational scorecards, process controls, and audit-ready documentation
