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Twilio is seeking an experienced Director of Supplier Relations to lead the company's supply strategy and manage regional vendor and carrier partnerships across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing cost of goods sold (COGS), route quality, and direct supplier partnerships while leading a team of supplier relations specialists.
Key responsibilities include:
• Team Leadership & Development: Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
• Supplier Procurement & Negotiations: Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics and expand direct connectivity.
• GTM & Product Alignment: Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
• Route Quality & Analytics: Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
• Regulatory & Compliance Execution: Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
• Operational Escalations: Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.
You will work closely with cross-functional partners in Sales, Product, Legal, and Operations to ensure Twilio's infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets. Approximately 20–25% regional travel is anticipated for supplier engagements and internal team alignment.
REQUIREMENTS:
Required:
• Minimum 7 years in telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics
• Proven track record of negotiating commercial supplier agreements and driving COGS optimization
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization
Desired:
• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa)
• Bachelor's degree in Telecommunications, Business, or a related field
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging)
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
