SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. The company operates across 20 offices on six continents with London as headquarters.
You will lead the strategy, performance, and growth of a portfolio of Checkout.com's most critical clients. This is a leadership role for an experienced commercial operator who can build trusted merchant relationships, develop a high-performing account management team, and translate portfolio insights into sustainable growth.
Key responsibilities include:
- Portfolio Strategy & Growth: Own strategy for strategic accounts, anticipate merchant needs, and identify opportunities to increase processing volume, net revenue, retention, share of wallet, and product adoption.
- People Leadership: Lead, coach, and develop a team of Strategic Account Managers. Set clear expectations, support career development, and build a culture of accountability and high performance.
- Commercial & Operational Ownership: Set portfolio objectives, forecasts, and performance indicators. Create scalable ways of working across account planning, forecasting, escalation management, and performance reviews.
- Senior Client Engagement: Build multi-level relationships with senior client stakeholders. Establish Checkout.com as a long-term strategic partner and personally engage where relationships, risk, or growth opportunities require leadership.
- Strategic Planning & Governance: Set standards for account plans, strategic business reviews, and joint planning with merchants. Ensure priorities, challenges, risks, and opportunities are aligned across regions and functions.
- Cross-Functional Leadership: Mobilize Product, Operations, Legal, Risk, Finance, Data Science, and other teams around portfolio priorities. Lead coordinated responses to complex merchant challenges and improve end-to-end client experience.
- Product & Market Influence: Bring structured client insight and market intelligence into the organization. Influence product and service priorities by connecting client needs, payments trends, competitive dynamics, and regulatory developments to actionable recommendations.
- Leadership Contribution: Help shape how Checkout.com manages its most important client relationships and scales a consistent, high-value merchant experience.
The company operates on a hybrid model with three days per week in the office to support collaboration and connection.
REQUIREMENTS:
- Significant experience leading strategic or enterprise account management, customer success, or commercial teams in a B2B environment, ideally within FinTech, payments, technology, or another complex, high-growth industry
- Proven track record of growing strategic accounts through retention, expansion, product adoption, and long-term relationship development
- Experience hiring, coaching, and developing high-performing teams with a clear and inclusive leadership style
- Strong commercial acumen, including ability to set strategy, manage forecasts, interpret performance data, and deliver against ambitious objectives
- Demonstrable experience building senior-level engagement with internal and external stakeholders and leading complex commercial discussions
- Proven ability to build and leverage relationships across strategic customers, partners, and the wider payments ecosystem
- Ability to move between strategic direction and detailed execution while maintaining focus across multiple accounts, priorities, and workstreams
- Excellent judgment, problem-solving, and influencing skills with confidence to lead through ambiguity and manage risk
- Strong knowledge of e-commerce, payments technologies, market dynamics, and industry trends
