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Zscaler is seeking a Director of Professional Services & Consulting to lead strategic post-sales deployment programs and scale a growing global team of technical consultants, project managers, and deployment specialists. Reporting to the SVP of Professional Services & Consulting, you will drive successful implementations, enable customer adoption, and foster long-term partnerships while ensuring customer-centric excellence and operational efficiency.
In this role, you will build and scale a high-performing Professional Services organization aligned with Zscaler's expansion targets, collaborating across Product, Engineering, and Customer Success to establish deployment best practices and drive revenue growth. You will oversee high-quality, on-time, on-budget project delivery and serve as executive escalation for strategic accounts, partnering with Sales and Customer Success to design tailored offerings that accelerate Zero Trust adoption and maximize customer lifetime value.
You will establish scalable delivery frameworks and operational KPIs (time-to-value, CSAT, utilization, profitability) to simplify complex Zero Trust deployments and drive seamless platform adoption. You will manage the Global Delivery Center P&L to maximize profitability and revenue growth through precise capacity forecasting, resource utilization, and strategic expansion into new service offerings, geographies, and verticals. Additionally, you will foster an agile culture of continuous improvement, driving operational scale by optimizing processes, tools, and automation to launch advanced service tiers and streamline client onboarding.
The ideal candidate is customer-obsessed, driven by innovation, champions simplicity, thinks at scale, and leads with integrity. You will connect day-to-day work to the larger company mission and build solutions, processes, and teams that support a high-growth, global organization.
REQUIREMENTS:
- Demonstrated curiosity and active exploration of AI tools, with proven history of integrating new technologies to enhance workflows and augment problem-solving
- Extensive leadership experience in SaaS or enterprise Professional Services, with proven success scaling delivery teams in high-growth environments
- Deep technical knowledge in cloud technologies, cybersecurity, networking, and Zero Trust architectures
- Proven track record of defining and deploying scalable, high-impact solutions for complex enterprise customers
- Strong P&L and budget oversight paired with deep Professional Services operational expertise across delivery methodologies, resourcing, and contracts
PREFERRED QUALIFICATIONS:
- Degree in Information Technology, Computer Science, Business Administration, or related field; MBA or advanced degree preferred
- Industry certifications in relevant areas such as cloud platforms (AWS, Microsoft Azure, GCP), ITIL, PMP, or CISSP
