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JumpCloud is seeking a Director of Product Strategy and Operations to serve as the operating system for the Product leadership team. Reporting directly to the SVP of Product, this is a hands-on Director-level role responsible for connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance across the product portfolio.
Key Responsibilities:
- Operate portfolio planning, product prioritization dashboards, governance, dependencies, and risks; lead Product Business Reviews
- Own executive, SLT, and Board-level product reporting and insights
- Manage Pendo strategy, instrumentation governance, dashboards, and adoption analytics
- Operate PIM (Product Information Management) intake, prioritization, and customer close-loop practices
- Lead the Customer Advisory Board operating model, agenda, insights, and follow-through
- Maintain mappings between use-cases, capabilities, product-market fit, and packaging/SKU strategy
- Partner with Finance and GTM teams on pricing, packaging, product performance, and monetization analysis
- Improve existing planning, KPI, and reporting processes through iteration rather than replacement
- Build AI agents and workflows to automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
- Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close
About JumpCloud:
JumpCloud is an AI-powered unified IT management platform designed to secure the modern workforce. The company consolidates identity, device, and access management to provide intelligent, secure IT that scales from human users to autonomous AI agents. JumpCloud operates as a remote-first company with teams in 15+ countries.
Requirements:
- Background in Product Strategy, Product Operations, or similar Product Management experience
- Comfort with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging
- Ability to work directly with executives while building analyses and operating mechanisms personally
- Demonstrated ability to use AI tooling and build practical agents or workflow automations
- Commercially minded with willingness to challenge low-value activity
- Ability to work synchronously with Product Leadership and partner globally
- Fluent English (spoken and written) required; interviews conducted primarily in English
- Must be located in and authorized to work in India
