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Ontic is seeking a Director of Product Operations to join its Revenue Operations organization. This role sits at the intersection of Product, GTM (Go-To-Market), and Revenue Operations, translating product needs and roadmap outcomes into effective GTM processes while converting GTM insights into actionable product prioritization.
You will own the systems, processes, and cross-functional cadences that keep product and revenue teams aligned as the company scales. This is a high-visibility, highly cross-functional role requiring independent operation and comfort working across spreadsheets, roadmap reviews, and quarterly business reviews.
Key responsibilities include:
**Data Fidelity & Insights:** Partner with R&D to design and maintain product usage dashboards ensuring data accuracy for Customer Success, Sales, and Product teams. Identify usage-based expansion and whitespace signals, operationalizing them into CS/Sales workflows. Prepare regular reporting on business results, product-level ARR analysis, consumption, churn, and renewal rates. Serve as platform administrator for Pendo and other product analytics tools, managing vendor relations and compliance. Define data governance frameworks for product tagging to ensure consistent usage capture.
**Strategy & Alignment:** Act as a trusted business partner to Product leadership. Enable tracking and measurement of roadmap ROI including ARR coverage and feature adoption. Collaborate on product-specific revenue targets based on historical trending. Build structured processes for capturing field feedback (win/loss, CS escalations, sales objections, support tickets) into prioritized product inputs. Foster strong cross-functional relationships with key leaders.
**Operational GTM Readiness:** Establish and evolve business processes and cross-functional handoffs for efficiency and future growth. Act as intermediary between GTM and R&D teams, translating initiatives into actionable solutions. Partner with Ops and Enablement to ensure field teams have technical tools and timely insights. Maintain alignment between JIRA and GTM-facing tools to link engineering efforts to revenue outcomes. Establish tracking for feature requests and roadmap commitments across Product and GTM teams.
This is an individual contributor role with potential to scale and build the function as the company grows. Ontic provides AI-powered security software used by Fortune 500 companies and federal agencies for threat identification, risk assessment, and incident response.
