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Salary: USD 199,100 - 348,400 / annual
ServiceNow is seeking an experienced Director of Product Management to lead strategy and execution for the ServiceNow Cloud Platform portfolio. This role sits at the center of a critical business function: defining how ServiceNow is deployed, operated, and experienced across commercial, sovereign, partner-hosted, and customer-operated environments.
You will own the strategy and roadmap for ServiceNow Cloud, the foundation powering the company's global SaaS business. As ServiceNow expands its cloud footprint, evolves architecture, and supports increasingly complex customer requirements, you will drive strategic initiatives and enable the company's next phase of growth.
Key responsibilities include:
**Cross-Functional Execution:** Partner with engineering, operations, security, legal, compliance, infrastructure, and go-to-market teams to deliver strategic platform initiatives. Build alignment across diverse stakeholders in highly matrixed environments and communicate priorities clearly to executive, technical, and customer-facing audiences.
**Product & Business Direction:** Evaluate customer requirements, regulatory trends, cloud industry developments, and hyperscaler capabilities to inform strategic investment decisions. Integrate customer feedback, business priorities, and technical constraints into clear product recommendations. Develop executive-level recommendations and communicate complex tradeoffs.
**Customer & Business Growth:** Partner with field teams on strategic customer opportunities and cloud-related discussions. Serve as a trusted subject matter expert for ServiceNow's cloud platform. Support market expansion, regional growth strategies, and evolving customer requirements.
**Ownership & Leadership:** Serve as the accountable owner for strategic initiatives, driving outcomes regardless of organizational boundaries or functional silos. Identify and close execution gaps across product, engineering, operations, compliance, go-to-market, and marketing. Take initiative to lead workstreams outside traditional role definitions when necessary. Demonstrate flexibility by stepping into areas where additional leadership is needed.
This role requires someone who thrives in ambiguity, takes ownership beyond formal organizational boundaries, and consistently focuses on outcomes over roles. Success often means stepping outside traditional product management responsibilities to unblock strategic initiatives and ensure critical business objectives are achieved.
**Requirements:**
- 15+ years of product management experience in cloud platforms, enterprise software, infrastructure services, or medium to large-scale SaaS environments with a Bachelor's degree; OR 12+ years with a Master's degree; OR a PhD with 8+ years experience; OR equivalent experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Deep knowledge of cloud computing architectures and hyperscaler ecosystems (AWS, Microsoft Azure, Google Cloud Platform)
- Strong understanding of enterprise SaaS platforms and operational considerations for running cloud services at global scale
- Proven experience defining product strategy and roadmaps for complex technical platforms
- Demonstrated ability to drive complex cross-functional initiatives involving engineering, operations, security, compliance, legal, partnerships, and go-to-market teams
- Exceptional ownership mindset with history of driving initiatives to successful outcomes, even when responsibility spans multiple organizations or falls outside formal role definitions (MUST HAVE)
- Proven ability to identify organizational gaps, create clarity in ambiguous situations, and proactively drive action
- Strong analytical and strategic thinking skills; ability to synthesize information from multiple sources and make effective decisions in fast-paced environments
- Experience conducting market analysis, competitive assessment, customer discovery, and research to inform product strategy
- Ability to translate complex business, technical, and customer requirements into clear product priorities and execution plans
- Excellent written, verbal, and presentation skills for executive, business, technical, and customer audiences
- Demonstrated success influencing without authority and leading initiatives across large organizations
- Self-starter who thrives in fast-paced, highly collaborative, and ambiguous environments
**Preferred Qualifications:**
- Experience at a hyperscaler, cloud provider, or mid to large enterprise SaaS company
- Experience supporting globally distributed SaaS platforms and multi-region cloud deployments
- Experience with cloud security, compliance, sovereignty, data residency, or regulated cloud environments
- Experience driving cloud transformation, architecture modernization, or datacenter-to-cloud initiatives
- Familiarity with AI infrastructure, cloud-native AI services, and impact of AI workloads on platform architecture and operations
- Experience supporting strategic customer engagements, executive briefings, and customer-facing product discussions
