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Salary: USD 260,000 - 285,000 / annual
Maven Clinic is seeking a Director of Product to own the end-to-end benefits and payments platform, including eligibility, enrollments, claims adjudication, payer and employer reconciliation, and provider payments. This is a leadership role managing a team of PMs spanning benefits, payments, and eligibility/enrollments.
You will be responsible for scaling Maven's benefits products to run reliably at volume, shifting from manual to programmatic reconciliation, self-serve eligibility, and automated claims processing. As member and provider volume grows, the platform should scale without proportional growth in operational headcount. You will build and enforce a triage framework for custom client requests, evaluating them against platform leverage, sequencing against the core roadmap, routing to the right owner, and communicating decisions with clarity to Growth, Client Success, and executive stakeholders.
You will work closely with Engineering and Design teams, as well as Maven's Growth and Client Success teams and clients directly. This role requires someone who has scaled a complex B2B2C operational product to the point where it runs quietly, with strong client-facing judgment to decide what gets built, when, and for whom.
Key responsibilities include owning benefits product end-to-end; driving the shift from manual to programmatic operations; building and enforcing client request triage frameworks; and managing and developing a PM team. You will need strong data and instrumentation skills for funnel monitoring, reconciliation analysis, and communicating outcomes to multiple stakeholder groups. You should have hands-on fluency with AI tools and a point of view on where AI can make benefits more reliable at scale.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with 2,300+ employers and health plans. The company has raised $425M+ from leading investors including General Catalyst, Sequoia, and Dragoneer, and has been recognized as a TIME100 Most Influential Company and CNBC Disruptor 50 member.
Requirements:
- 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
- 3+ years experience managing and mentoring PMs
- Track record of scaling an operational product to reliability: taking something manual and error-prone and making it run quietly at volume
- Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
- Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, with clear view of highest-risk points
- Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, communicating outcomes to client success, growth, finance, and executive stakeholders
- Hands-on fluency with AI tools as part of daily work, with point of view on where AI makes benefits more reliable at scale
- High ownership mentality; operates like a founder and does not wait for direction
